There have been a considerable number of missed refuse and recycling collections locally in the last couple of weeks.
According to the council’s website, over 100 streets were missed on some days last week.
We asked Birmingham City Council for an explanation for the sudden increase in missed collections but – while they issued an apology and reassurance that they are working on the backlog – they didn’t offer any reasons for why it is happening.
‘Sorry’…
Antony Greener, director of waste management for Birmingham City Council, said: “We apologise for any problems with refuse, recycling and garden waste collections, and would ask the public to bear with us as we endeavour to catch up with missed collections over the next few days.
“We’re appealing to residents affected to leave their bins out if they have not been collected, and they will be collected as quickly as possible.”
‘Not good enough’
Cllr Brett O’Reilly (Northfield, Labour) said: “The service received by residents has simply not been good enough and I would hope that the issues are temporary. If residents are experiencing poor service then I would urge them to let me know and I will take it up with the council.”
What to do if your collection has been missed
- Check the council’s missed collections list, after 4pm on the day your collection was missed. If your street is listed, the council are aware and will aim to collect your rubbish within a few days.
- If your street isn’t listed on the missed collections list, make sure the council are aware your street has been missed by reporting online: Report a missed collection online
- Leave your bins out for collection: make sure they’re not blocking any public pathways.
- If the issue continues and your bins are still not collected within a few days, or they are repeatedly missed, consider contacting your local councillors for help and support. You can find you councillors’ contact details by entering your postcode on the My Local Information page
Cover image by Emma Wright on Flickr